IGNITE LIVING
Returns, Refunds and Privacy Policy
- RETURNS AND REFUNDS POLICY
At Ignite Living, we want you to feel confident and cared for when shopping with us. We take the quality of our wellness products seriously and aim to provide a positive shopping experience from purchase to delivery.
Our returns and refunds policy explains how we handle returns, defective products, damaged deliveries and refunds.
1.1 Change-of-Mind Returns
Due to the personal care and hygiene nature of certain products, some items may not be eligible for return or exchange if they have been opened, used or unsealed.
Products that are unused, unopened and in their original packaging may be considered for return, subject to applicable consumer protection laws and our approval.
Please contact us before returning any product. We will advise you of the applicable process and requirements.
Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008, or other applicable South African legislation.
1.2 Defective or Faulty Products
If you receive a product that is faulty, defective or not reasonably suitable for its intended purpose, please contact us as soon as possible.
Email: info@igniteliving.co.za
Please include:
Your order number or proof of purchase.
The name of the product.
A description of the problem.
Photographs or videos showing the fault, where appropriate.
Our team may request further information or provide technical assistance where relevant. If the product needs to be returned for assessment, we will explain the next steps.
Products will be assessed in accordance with applicable consumer protection legislation and any valid manufacturer warranties.
Where a product qualifies for a remedy under applicable law, the appropriate remedy may include repair, replacement or a refund, depending on the circumstances and the legal requirements.
Any manufacturer warranty is additional to, and does not replace or reduce, your statutory consumer rights.
1.3 Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If your parcel arrives damaged, or you receive an incorrect item, contact us at info@igniteliving.co.za with your order number and supporting photographs as soon as reasonably possible.
Please retain the product and its packaging until we advise you on the next steps.
We will investigate the matter and arrange an appropriate resolution in accordance with applicable law.
1.4 Refunds and Exchanges
Approved refunds will be processed using the original payment method where reasonably possible, unless another arrangement is agreed upon.
Processing times may vary depending on your payment provider or financial institution.
Exchanges are subject to product availability.
1.5 Products Covered by Manufacturer Warranties
Some products may include a manufacturer's warranty. The applicable warranty period and conditions will be communicated where available.
Warranty claims may require proof of purchase and an assessment of the product.
A manufacturer's warranty does not exclude any consumer rights that apply under South African law.
1.6 Contact Us
For questions about returns, refunds, exchanges or defective products, please contact:
Email: info@igniteliving.co.za
Please include your order number so that we can assist you efficiently.
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- IGNITE LIVING PRIVACY POLICY
Effective date: 23rd October 2026
Last updated: 23rd October 2026
2.1 Introduction
Ignite Living ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, purchase our products, register for our services, participate in our wellness experiences or communicate with us.
We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable laws.
Please read this policy carefully to understand how we handle your information and the choices available to you.
2.2 Information We Collect
Depending on how you interact with Ignite Living, we may collect the following information.
Personal and Contact Information
This may include your name, surname, email address, telephone number, delivery address and billing address.
Order and Transaction Information
We may collect details relating to your purchases, order history, delivery preferences, returns, refunds and customer service enquiries.
Payment information is processed through the payment methods made available at checkout. We do not intentionally store full payment card details unless this is expressly supported by an authorised payment arrangement and appropriate safeguards.
Account and Communication Information
If you create an account, join our community, subscribe to communications or contact us, we may collect your account details, preferences, messages and communication history.
Wellness Experience and Event Information
If you book a wellness event, workshop or experience, we may collect information needed to manage your booking, communicate event details and provide the service.
Where relevant, we may ask for specific information such as dietary requirements or accessibility needs. We will only collect sensitive personal information where lawful and necessary, with appropriate safeguards.
Technical and Website Information
When you visit our website, we or our service providers may collect technical information such as your IP address, browser type, device information, pages visited, referral source and website usage data.
Cookies and similar technologies may be used to improve website functionality, remember preferences, analyse website traffic and support advertising where applicable.
Marketing Preferences
We may record your communication preferences, including whether you have subscribed to or opted out of promotional emails, SMS messages or other marketing communications.
2.3 How We Collect Personal Information
We may collect information:
Directly from you when you place an order, create an account, complete a form or contact us.
When you subscribe to our newsletters or marketing communications.
When you book an event, workshop or wellness experience.
Automatically through website cookies and similar technologies, subject to applicable requirements.
From payment providers, delivery companies and other service providers involved in fulfilling your order.
From other lawful sources where appropriate and permitted by law.
We aim to collect only the information reasonably necessary for the relevant purpose.
2.4 How We Use Your Information
We may use your personal information to:
Process, confirm and deliver orders.
Manage payments, refunds, exchanges and warranty enquiries.
Respond to questions and provide customer support.
Manage accounts, memberships, community participation and event bookings.
Send important service-related updates.
Improve our website, products, services and customer experience.
Understand customer preferences and analyse website performance.
Send product updates, wellness information, offers and promotional communications where legally permitted.
Prevent fraud, protect our business and maintain website security.
Meet our legal, accounting, tax and regulatory obligations.
Fulfil another purpose that has been explained to you and is permitted by law.
We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted by law.
2.5 Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Website hosting and e-commerce providers.
Payment processing providers.
Courier and delivery companies.
Email, messaging and customer support providers.
Website analytics and advertising providers.
Event and booking service providers.
Professional advisers, auditors and legal representatives.
Government authorities or regulators where disclosure is required or permitted by law.
These parties may only receive information relevant to their role, subject to applicable legal requirements and appropriate safeguards.
We may also disclose information in connection with a business restructuring, merger or sale, where lawful and appropriate safeguards are in place.
2.6 Cookies and Similar Technologies
Our website may use cookies and similar technologies to help it function correctly, remember your preferences, support shopping cart functionality and understand how visitors use our website.
Depending on the tools we use, these technologies may also support website analytics and advertising.
You can manage cookies through your browser settings. Where required by law, we will seek the appropriate consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect some website features.
If we use third-party analytics or advertising services, their own privacy policies may also apply to the information they process.
2.7 Marketing Communications
We may send you information about Ignite Living products, wellness offerings, events and special promotions where we have the required permission or another lawful basis.
You may unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting us at info@igniteliving.co.za.
You may also ask us to stop sending promotional communications through other channels, subject to applicable law.
Even if you opt out of marketing, we may still contact you about orders, payments, deliveries, account security or other essential service matters.
2.8 How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.
The measures used may include access restrictions, secure systems, appropriate authentication and safeguards provided by our service providers.
No online system or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.
If a security compromise occurs, we will respond in accordance with applicable legal requirements.
2.9 Where Information Is Stored
Your personal information may be stored by Ignite Living and its authorised service providers in South Africa or other countries, depending on the systems and services used to operate our business.
Where personal information is transferred outside South Africa, we will take the steps required by POPIA to ensure that the transfer is lawful and that appropriate protection is in place.
2.10 How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Retention periods may depend on the nature of the information, the services provided, accounting and tax obligations, the resolution of disputes and other legitimate business requirements.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to any legal retention obligations.
2.11 Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate, incomplete or outdated information.
Request deletion of information where legally permissible.
Object to certain forms of processing.
Withdraw consent where processing relies on your consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator of South Africa.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before responding.
Certain requests may be limited where we are legally required to retain or process information.
2.12 Children's Privacy
Ignite Living's online shopping services are intended for adults aged 18 and older.
We do not knowingly collect personal information from children through services intended exclusively for adults. Where a wellness event or educational service involves children, any collection or processing of their information will be handled in accordance with applicable law and appropriate consent requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
2.13 Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before submitting personal information to them.
2.14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations.
The latest version will be published on our website with an updated revision date.
Where required by law, we will notify you of material changes or obtain consent where appropriate.
2.15 Contact Details and Privacy Enquiries
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your information is handled, please contact:
Business: Ignite Living
Email: info@igniteliving.co.za
Privacy Officer / Information Officer: Leigh-Ann Patel 082 829 8660
Ignite Living is committed to treating your information with care and respect while providing wellness products, services and experiences that support your wellbeing.